After Sales Service
We take care of every detail and pay attention to even the smallest parts to guarantee stable quality operation and minimum downtime.
- We offer machines training system, the customer can choose training in our factory or in customer workshop. The normal training days are 3-5 days.
- We offer operation manual to customer.
- We offer training video and machine operation video to customer.
- We offer remote control service, if customer do not know how to operate and use the machine.
- The Manufacturer shall guarantee the goods are made of Manufacturer’s best materials.
- The sold machine will be guarantee in one year, in the guarantee year, any spare parts broken due to supplier’s quality issue.
- The spare parts will be supplied free for customer, customer need to pay the freight cost if the parcel weight more than 500gram.
- We will dispatch engineers to carry out installation and debugging of the equipment in buyer’s place if requested.
- The cost for International double ways air tickets, accommodations, food and transportations, medical shall be paid by Buyer for the engineers.
- Buyer shall fully cooperate with Supplier’s engineer and make all the installation condition ready to work.
Our technical assistance ensures the normal operation of equipment and safeguards your daily production.
- Daily troubleshooting and maintenance；
- Emergency breakdown assistance；
- On-site technical support；
- Technical support for machines from other Chinese factories；
- Lifelong services related to optimization and consultation.